*sale items are final sale
6 By Gee Beauty offers complimentary standard shipping within Canada on orders of $200 CDN or more (not including discounts and tax) and complimentary standard shipping to the United States on orders of $250 CDN or more (not including discounts or tax).
WHERE WE SHIP
We currently only ship to Canadian and US addresses, excluding PO Boxes.
To inquire about ordering for delivery outside of Canada and the United States or to inquire about other shipping options within Canada or the United States, please contact us via our Contact Us page.
Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Once your order has been processed, you will be notified with an Order Confirmation Email.
Orders must be received by 1pm EST Monday-Friday to be processed on the same day. Orders received over the weekend and on holidays will be processed the following business day.
For orders shipped within Canada, the shipping rates and details are as follow:
|Pick Up In Store||Free|
|Standard - estimated delivery within 4-7 business days from processing of the order*||$15 CDN, plus applicable taxes
Free for orders over $200 CDN (excluding discounts and taxes)
|Expedited - estimated delivery within 2-3 business days from processing of the order *||$30 CDN, plus applicable taxes|
For orders shipped to the United States, the shipping rates and details are as follow:
|Standard - estimated delivery within 7-10 business days from processing of the order*||$25 CDN, plus applicable taxes
Free for orders over $250 CDN (excluding discounts and taxes)
|Expedited - estimated delivery within 2-3 business days from processing of the order*||$49 CDN, plus applicable taxes|
*Delivery times are subject to change depending on shipping location.
Orders do not require a signature for delivery.
We reserve the right to restrict delivery to certain remote locations. Expedited delivery may only available for select locations.
We do not currently offer Saturday or Sunday delivery.
At this time, we are not able to split an order into multiple shipping destinations.
Please note that certain items which are considered hazardous materials by regulatory authorities (e.g. pressurized spray cans, fragrance, etc.) can only be shipped via ground shipping due to air transport regulations.
All taxes will be applied subject to applicable federal and provincial or state tax legislation.
For all other inquiries regarding your order, please contact our customer care team, through our Contact Us page.
Online purchases may be returned to the 6 By Gee Beauty store location or by mail, within 14 days of the purchase date, for store credit only. Your item must be unused, unwashed, undamaged and in its original packaging, with the original tags attached. Please note as well that all returns are subject to validation and approval by 6 By Gee Beauty and that 6 By Gee Beauty reserves the right to limit or refuse a return, in its sole discretion.
Exchanges are available in-store only.
Sales are final on all Le Labo products, pierced earrings, custom/made to order/special order pieces, swimwear, underwear, hats, gift cards and sale and promotional items.
All shipping and duty charges are non-refundable and you will be responsible for paying for your own shipping and duty costs for any items returned by mail.
TO RETURN TO STORE:
- Bring your original invoice or order confirmation email along with the item(s) you would like to return to the 6 By Gee Beauty store.
- All items must have their originals tags attached.
- Be sure to bring the credit card you used to make your online purchase and valid photo identification. Your refund will be for 6 By Gee Beauty store credit.
TO RETURN BY MAIL:
- Contact us via our Contact Us page, referencing your order confirmation number with your request to return your item(s), before returning the item(s). We will issue a return authorization number. The return authorization number must be written on the outside of the package or goods will not be accepted at time of delivery.
- You can take your package to the nearest Post office or Mailbox (to find a location, please visit www.canadapost.ca). Alternatively, you may call Canada Post customer service to schedule a pick up at your home. Please keep your Canada Post receipt for tracking purposes.
- Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must have their original tags attached.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, then your return will be processed, and your refund will be made in the form of 6 By Gee Beauty store credit.
IF THE REFUND POLICY IS NOT FOLLOWED
If you return an item that is worn, damaged, stained, without authorization or original tags attached or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.
For all other inquiries regarding our Return Policy, please contact our customer care team via our Contact Us page.